Frequently Asked Questions

Nope — everything happens online. Book in minutes, get access instantly, and move in the same day. No office visits, no paperwork appointments, no phone calls required.

Think about how you'll use the space, not the measurements.

• Small units are great for boxes and everyday overflow.
• Medium units work well for apartment overflow, bikes, and furniture pieces.
• Large units are best for moves, renovations, or business inventory.

Unit sizes and configurations vary by location, and every listing shows exact dimensions before you book.

Still unsure? Sizing up gives you flexibility, and our Storage Sizing Guide has more detail — or just tell our AI assistant what you're storing, in the chat on our website or on WhatsApp, and it'll help you find the right size in seconds.

Not exactly.

• Small units are compact and double-stacked (approximately 3.5–4 ft high).
• Medium and large units are full height and ideal for furniture and larger items.

Unit heights and configurations vary by location, and exact dimensions are shown before booking.

No stress. If your unit is too small or too big, you can switch to another unit anytime with no transfer fees - you only pay the price difference between the units.

Please note: this applies to switching units, not adding an additional second unit.

Just reach out to us at:
support@urbanstash.co
Or WhatsApp at +1 (646) 594-1705.

It works just like apartment rent. Your first payment is charged at the time of booking and is based on your move-in date, not the date you book.

If you move in on the 1st of the month: You'll pay the full month's rent plus the Protection Plan.

If you move in after the 1st: You'll pay prorated rent from your move-in date through the end of the month, plus a prorated Protection Plan for the same period.

After your initial payment, rent is billed automatically on the 1st of each month, covering the 1st through the last day of the month — and it renews every month until you cancel.

Example: If you move in on May 15, your first payment covers May 15–31. Your next payment is due June 1, and every month after that until you cancel.

Urban Stash rentals are month-to-month, with a minimum commitment of one month — we don't offer daily or weekly storage.

Your rental renews automatically every month until you cancel.

We bill on a calendar-month basis, so each payment covers the period from the 1st day of the month through the last day of the month. If you move in during the middle of a month, your first month will be prorated, and your minimum rental period will be that partial month plus one full month. For example, if you move in on August 15, your rental period will run through September 30.

To cancel, email us at support@urbanstash.co (email is our official cancellation channel).

We bill on the 1st of every month (similar to apartment rent), so please send your cancellation request before the 1st to avoid being charged for the following month.

Once you've canceled, your unit will remain fully active through the end of your paid billing period, and you won't be charged again after that.

Like apartment rent, proration applies at move-in but not at move-out. Once a billing period begins, that month is billed in full and is non-refundable — cancelling stops future charges, and your unit stays available to you through the last day you've paid for.

No security deposit and no hidden fees — your prorated first payment at booking is all you pay to move in.

Yes. Every transaction is protected with bank-level encryption, keeping your information private and secure.

Most Urban Stash locations are accessible daily from 6:00 AM to 12:00 AM. Some locations offer 24/7 access. Access details are shown before booking.

Easily — send them a digital key directly from the Storage Smart Entry By Noke access app, and they can enter without you being there.

Yes, it's fully supported. Put the account in the name of the person who will actually use the unit — that's who we'll have on file for access and day-to-day communication — and the payment can come from any card, including yours. You cover the billing; they use the unit.

Our facilities include 24/7 security cameras and keypad-controlled access to keep your belongings safe and cared for.

Reach out to us at support@urbanstash.co or WhatsApp us at +1 (646) 594-1705 and we'll guide you through the process.