Frequently Asked Questions
All of your questions about stashing with Urbanstash, answered below.
Booking & Sizing
Think about how you'll use the space, not the measurements.
- Small units are great for boxes and everyday overflow.
- Medium units work well for apartment storage, bikes, and furniture pieces.
- Large units are best for moves, renovations, or business inventory.
Unit sizes and configurations vary by location, and every listing shows exact dimensions before you book.
Still unsure? Sizing up gives you flexibility, and our Storage Sizing Guide has more detail — or just tell our AI assistant what you're storing, in the chat on our website or on WhatsApp, and it'll help you find the right size in seconds.
Not exactly.
- Small units are compact and double-stacked (approximately 3.5–4 ft high).
- Medium and large units are full height and ideal for furniture and larger items.
Unit heights and configurations vary by location, and exact dimensions are shown before booking.
No stress. If your unit is too small or too big, you can switch to another unit anytime with no transfer fees - you only pay the price difference between the units.
Please note: this applies to switching units, not adding an additional second unit.
Just reach out to us at:
support@urbanstash.co
Or WhatsApp at +1 (646) 594-1705.
Pricing, Billing & Cancellation
If you move in on the 1st of the month: You'll pay the full month's rent plus the Protection Plan.
If you move in after the 1st: You'll pay prorated rent from your move-in date through the end of the month, plus a prorated Protection Plan for the same period.
After your initial payment, rent is billed automatically on the 1st of each month, covering the 1st through the last day of the month — and it renews every month until you cancel.
Example: If you move in on May 15, your first payment covers May 15–31. Your next payment is due June 1, and every month after that until you cancel.
Urban Stash offers month-to-month storage, with a minimum commitment of one month — we don't offer daily or weekly storage.
Your rental renews automatically every month until you cancel.
We bill on a calendar-month basis, so each payment covers the period from the 1st day of the month through the last day of the month. If you move in during the middle of a month, your first month will be prorated, and your minimum rental period will be that partial month plus one full month. For example, if you move in on August 15, your rental period will run through September 30.
To cancel, email us at support@urbanstash.co (email is our official cancellation channel).
We bill on the 1st of every month (similar to apartment rent), so please send your cancellation request before the 1st to avoid being charged for the following month.
Once you've canceled, your unit will remain fully active through the end of your paid billing period, and you won't be charged again after that.
Access & Security
24/7. You can access your unit any time, day or night — no appointments, no restricted hours. You unlock the front door and your unit with the app.
Reach out to us at support@urbanstash.co or WhatsApp us at +1 (646) 594-1705 and we'll guide you through the process.