What kind of lock is on each unit?+
Every unit has its own smart lock — not a padlock, not a shared combination, but a smart lock you control through the Urban Stash app. Only you can open your unit. Access is managed entirely through the app, so there's no physical key to lose, copy, or leave behind.
Who can enter the facility?+
Only verified, paying Urban Stash renters. The building entrance is access-controlled through the app, so there's no open lobby and no walk-in traffic. Everyone inside the facility has been verified.
Is there security camera coverage?+
Yes. 24/7 cameras cover the facility — not just during access hours, but continuously. Monitoring is active around the clock.
Is a protection plan included, or do I have to add it?+
It's included with every unit from day one. You don't have to select it at checkout or pay extra for it. Every rental comes with a protection plan as part of the standard arrangement.
Can I store a bike or valuable instrument here?+
Yes, and it's one of the most common reasons people choose Urban Stash over alternatives. Medium units fit most standard road and city bike frames, with room for additional gear. Smart-lock access and 24/7 monitoring make this a meaningfully more secure option than a building hallway, a shared storage cage, or street locking.
What happens if I get a new phone?+
Access is managed through the Urban Stash app. If you switch phones, our support team can update your access quickly. Nothing is tied to a physical key that can get lost or duplicated.
How is my payment information protected?+
All transactions use bank-level encryption. You manage billing, account settings, and access through the Urban Stash app — with the same data security standards your bank uses.
What are the access hours?+
6:00 AM to 12:00 AM (midnight), daily. No appointments, no front desk. Tap the app to unlock, access your unit, and leave. The whole interaction takes as long as you need it to.
Is there a deposit?+
No. There's no deposit required to start a rental. You pay your first month and you're in. Month-to-month, cancel with 30 days' notice.
Do you serve the Lower East Side?+
Yes — from the same place. 24 Avenue B is a single location that also serves the Lower East Side, including Chinatown, Two Bridges, NoHo, and Nolita. Same smart-lock, 24/7 monitoring, and app-based access, whichever neighborhood you're coming from.