Where exactly is the Avenue B facility?+
We're at 24 Avenue B, New York, NY 10009, just north of Houston on the Lower East Side / East Village border. Easy to reach from the Delancey–Essex Street station (F, J, M, Z lines).
When can I access my storage unit?+
24/7. You can access your unit any time, day or night — no appointments, no restricted hours. You unlock the front door and your unit with the app.
How do I reserve a storage unit online?+
Browse available units, pick your size and move-in date, and complete the booking online in a few minutes. You'll receive app access instructions immediately after.
Is there a minimum rental period?+
No long-term commitment required. Month-to-month rentals are the default. Email your cancellation request before the 1st to avoid being charged for the following month.
Are my payments secure?+
Yes. Urban Stash uses bank-level encryption for all transactions. Your billing and personal data are fully protected.
What security is in place at the facility?+
The Avenue B facility uses 24/7 CCTV monitoring, smart access control (your unit is linked to your phone, no shared keys), and individual unit locks. Every booking includes a protection plan.
What size unit do I need?+
Small units (from $80/mo) work well for seasonal items, luggage, and boxes. Medium units (from $192/mo) handle bikes, instruments, and apartment overflow. Large units (from $320/mo) hold a full studio's worth of furniture. Check our sizing guide for full dimensions.
Can I store a bike or large sports gear?+
Yes, our medium and large units are well-suited for bikes, surfboards, camping equipment, and sports gear. Dimensions are listed on each unit page so you can confirm fit before booking.
What if my things don't fit the unit I rented?+
Contact us and we'll work to move you to a larger available unit. We want your storage experience to be stress-free from day one.
Is Urban Stash available near Chinatown and Nolita too?+
Yes. Our Avenue B location serves residents across the LES, Chinatown, Two Bridges, Nolita, Bowery, and Little Italy — all within a short walk or one subway stop on the F, J, M, or Z lines.